37bd's Privacy Policy

37bd is a trusted online gaming platform in Bangladesh. We place the highest priority on our users' privacy. This privacy policy explains what information is collected when you use the 37bd (https://37bd.cam) platform, why it is collected, how it is used and stored, and under what circumstances it may be shared with third parties.

By using this website or app, you acknowledge that you have read this privacy policy and have agreed to its terms. If you do not agree with any part of this policy, please refrain from using our platform.

37bd provides services only to those aged 21 or older. No information is collected from minors. If we learn that a minor has created an account, that account and all associated information will be deleted immediately.

Various types of information are collected during registration and use of the 37bd platform. This information can be divided into two categories: what you provide yourself and what is collected automatically.

2.1 Information You Provide

• Full name, date of birth, and national ID details (for age verification)
• Email address and mobile number (for communication and security)
• Preferred username and password
• Financial transaction details — such as bKash, Nagad, Rocket, Upay, or bank account information
• Any messages or complaints sent to our support team

2.2 Automatically Collected Information

• IP address and geographic location (approximate)
• Browser type, operating system, and device information
• Time and duration of platform access and page browsing history
• Information collected through cookies and similar tracking technologies
• Game play history and betting patterns
• Unique device identifier numbers

2.3 Information Received from Third Parties

We may sometimes receive information from payment providers, fraud prevention services, or identity verification agencies. This information is used solely to ensure the security and legitimacy of your account.

37bd uses your information only for legitimate and necessary purposes. The main reasons we use your information are described below:

37bd never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing (such as bKash, Nagad, Rocket, Upay), identity verification, fraud detection, and managing technical infrastructure. Only the information necessary for each partner to perform their specific task is shared with them. They are bound by confidentiality agreements.

4.2 Disclosure for Legal Reasons

If a court, government body, or regulatory authority legally orders the disclosure of information, 37bd is obligated to comply with that order. Information may also be provided to relevant authorities in cases of anti-money laundering and fraud investigations.

4.3 Business Restructuring

If there is a change in ownership, merger, or acquisition of 37bd, user information may be transferred to the new entity. You will be notified in advance in such cases, and the terms of this privacy policy will remain in effect.

4.4 When Information Is Not Shared

Your information is never sold or rented to advertisers, marketing agencies, or any other unrelated third parties. We do not disclose information for commercial purposes without your consent.

The 37bd website uses cookies and similar technologies, which are stored as small data files in your browser. These help improve the functionality, security, and user experience of the platform.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security. The platform cannot function properly without these.
• Functional Cookies: Remember your preferences and settings, such as language or display preferences.
• Analytical Cookies: Collect anonymous statistics to understand how users use the platform.
• Security Cookies: Help detect and prevent fraud and unauthorized access.

5.2 Cookie Controls

You can control or decline cookies from your browser settings. However, please note that disabling essential cookies may affect some important functions of the platform.

37bd has adopted industry-standard technical and organizational security measures to protect your privacy. Our security practices are listed below:

• SSL Encryption: All data entering and leaving the platform is encrypted using TLS/SSL technology.
• Password Hashing: Your password is never stored in plain text — a strong hashing algorithm is always used.
• Two-Factor Authentication: An option to add an extra layer of security when accessing your account is available.
• Access Controls: Only authorized staff can access user information for specific required purposes.
• Regular Security Audits: Regular security reviews and tests are conducted to identify vulnerabilities.
• Data Backups: Regular secure backups are maintained to protect against data loss.

While we strive to ensure the highest level of security, it is not possible to guarantee 100% security when transmitting information over the internet. If you notice any suspicious activity, please notify our support team immediately.

37bd retains your information only for as long as necessary. The retention periods for different types of information are listed below:

7.1 Account Information

Account information will be retained for as long as your account remains active. Even after an account is closed, information required to meet legal obligations may be retained for a specified period.

7.2 Transaction Information

Financial transaction records are retained for the applicable period as required by legal and regulatory requirements. This information is also needed for dispute resolution and fraud investigations.

7.3 Communication Records

Records of communications with our support team are retained for a limited period to improve service quality and resolve recurring issues.

7.4 Data Deletion

Once the retention period ends, or upon your request (where there are no legal obligations), your information will be securely and permanently deleted or anonymized.

As a 37bd user, you have the following rights regarding your own information:

To exercise these rights, please contact us by email at: [email protected]. Requests can also be made via our 24/7 live chat. We will try to respond to your request as quickly as possible and within the applicable regulations.

37bd strictly prohibits access by those under the age of 21. We do not knowingly collect any personal information from minors. Age is verified at the time of registration, and if we are informed that a minor has registered using false information, that account and all associated information will be deleted immediately.

If parents suspect that their child has created an account on this platform, please contact [email protected]. To learn more about responsible gaming, visit our Responsible Gaming page.

37bd may update this privacy policy from time to time. Amendments may be made due to service improvements, the addition of new features, or legal changes. Before any significant change, we will:

• Post a clear notice on the website
• Send a notification to the registered email address
• Display the "Last Updated" date at the top of the page

Continued use of the platform after the updated policy is published will be taken to mean that you have agreed to the new policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

Our privacy team considers every request carefully. We will try to respond as quickly as possible unless legal or regulatory obligations apply.

To learn more about our terms and conditions, visit the Terms and Conditions page. To learn about responsible gaming, visit the Responsible Gaming page.